Saturday, November 05, 2011

Enough is enough - I've decided to #OccupySprint


Twelve years I have been a Sprint customer. Every eighteen months like clockwork, I bought a new phone and signed up for another twenty-four month contract. From Dallas to Cali to 80% travel and back to Dallas, me and Sprint have been through thick and thin. But things have gotten real darn thin.

It started six months ago, when I changed to the BlackBerry flip phone. All of a sudden, my data plan was no longer available. In fact, I needed to add a special BlackBerry data plan to what I already had. Okay fine. So what if the BlackBerry apps sucked and caused me drama. I had that BBM and that made everything else worth it. Until everybody I knew moved to Android or iPhone. Oh well. That wasn't Sprint's fault so I carried on.

Then there was the glitch of adding the work email to my phone. It required a subscription to BlackBerry Enterprise Solutions and there were strict security protocols from my company automatically installed on my phone. It made me crazy. So I took it off but... the security measures would not go away and my personal email settings were all jumbled. Into the Sprint Store I went. Five times. No one could seem to fix it. Not even when they wiped my phone and lost all my apps and data... three times. These things sometimes happen, right? Strike One.

Then there was the Jamaica trip. I was assured that I could add on an International Voice and Data Plan for a month that would cover calls and data from Jamaica with a flat rate for voice and .02 cents per data whatever. Thus, I felt confident to take hour long conference calls from the beach and to tweet from oceanfront. Until the bill came - $378.00. I called Sprint and was told that I misunderstood how the plan worked but they would credit me $14.99. Strike Two.

Running around to book signings and needing to access websites for payment, I decided to get a USB Mobile Internet device from Sprint. It worked twice. Both times inside Sprint stores. For three months, I wandered about slapping the USB into the side of my laptop hoping against hope. Nope. Finally I told Sprint to take it back and cancel the service. Sure, they said they would do it but would have to charge me an early termination fee. Wait... for a service that never worked? And I'm a long time "Premier" customer? For real though? Yeah, they weren't joking. $200 and they wanted it now. Strike effin' three.

I recently gave Time Warner and DirecTV the boot as well. #NoCountryForOverPricedServices. I switched phone, internet and cable to AT&T Uverse. I've worked at AT&T three times in my life so even though they aren't perfect, I knew what I was getting and who to call if any drama pops off. When my Mom complained that her Senior Plan on Sprint had gone from $27.99 to $50 - that was it. I snapped. We were going all in with AT&T. When AT&T sent over the info that her phone number and mine were moving, Sprint politely deducted $275  from her account and from mine. Uh, she wasn't on a contract and we don't have AutoPay. It was a high tech gank. Sprint apologized and promised to reverse the charges. Uh-huh, let me hold my breath.

AT&T sent us an email today to say our phones are on the way, don't you know Sprint has already cut my service? This will be the first weekend in over 13 years with no cell phone. No mobile tweeting, no foursquare, no "I'm on my way" texting? Whatever shall I do? Oh, I know... start a movement and #OccupySprint. :-[

BougieLand, who do you have cell service with? Are you happy, unhappy? Why? Anyone want to march with me?

32 comments:

Rck Da Bellz - BeSquared Group said...

I've been with Verizon Wireless since their merger with GTE/Bell Atlantic Mobile and despite their high prices overall, I will never leave them. I have great service, great employer based discounts and for the most part I have not had any issues with them.

taut_7 said...

i have sprint. i've had them for 10 years now. so far i've been ok with their service. even was a sprint premier customer. it entitled me to free upgrades every 12 instead of 24 months among other perks. i've really wanted an iphone for a while but since sprint didn't carry them i decided to stick with my blackberry in hopes sprint would get it. i'm loyal to a fault i guess. 

i hear sprint is getting the iphone and i get geeked. its been about  1 1/2 years since i've had phone so i was expecting to get the iphone for $199. i walk into sprint store and they tell me i'm not eligible till june. why? because they stopped the program last june. i didn't get a message of any sort but i still get the notifications when i log in. they said that they emailed customers and it probably went to my junk mail. -_-

so i complain to customer service that i've been a loyal customer and my loyalty should be rewarded. after 45 minutes and 4 different reps, they tell me all they can give me is sprint buy back rebate. they were willing to buy back my blackberry for the grand total of $17. that wouldn't even cover tax. i refuse to pay $700 for a phone. when my contract is up in june, i'm dipping. 

#OccupySprint

UnInspiredMuse said...

Chile boo! I've been dealing with At&t all my life. Still have the wireless, that bill is a mess every month. As for Ubersexual, just remember to say retention and they will move the world for ya.

The Pro Diva said...

I have had Sprint for the last 10 years and I really haven't had too many problems with them. But I tell you who had to go...Cablevision! Dropped them recently for Verizon, which has better service and cheaper prices. I do applaud you for calling Sprint to task. If more of us stood up against horrible service, maybe these companies will start to do something about it. Rock on!

GammasWorld said...

I'm lacing up my sneakers now for the occupation of overpriced services (yeah I'm talking about you Time Warner - note to self:   check out AT&T).   As far as cell phone, I've been with Verizon forever.  They go in the overpriced services bucket as well, but I have to admit my service has been on point.  No complaints as of yet but I understand all of the providers are slowly phasing out perks and killer plans.  I'll be keeping an eye out.   My daughter is on Sprint and seems to like it fine but no international, USB stuff and all that - just basic.  I'll have to admit that $79 unlimited everything has caught my eye more than once.    

MsJamie14 said...

Welcome to the AT&T family. That is a crazy experience you had.

Having Sprint post college is sooooo not Bougie. LOL. It's all about AT&T  or Verizon! (just my opinion folks, lol)

UninspiredMuse said...

Chile boo! I've been dealing with At&t all my life. Still have the wireless, that bill is a mess every month. As for Uverse, just remember to say retention and they will move the world for ya.

*Damn my autospell

Amber Harrell said...

I shall #occupysprint with you as well. I just left them.  I actually had a janky (yet considered high end) android phone and an iphone 4 with AT&T (don't judge me I'm a tech junkie). I soon realized I had been using the iphone waaaaaaaaay more than the sprint phone. I had been with sprint for about 10 years. I also had a mobile internet card which the service was equivalent to dial up sometimes. It was time for me to drop it since I was not using the phone or the card anymore. I also had a billing fiasco when I had to go to Alaska for work. I called beforehand and was like I do have roaming included in my plan and I will be straight going to AK right? They said yes. I get the bill following my trip and get a $400 bill...all roaming charges. I was like im not paying those charges because my plan INCLUDES roaming. so they got rid of all those charges and everything was normal again. I wanted AT&T cable but they didn't have it in my area...le sigh...

rozb said...

Umm...Sprint has been pretty good to me so far. I have had them for almost 10 years now. My biggest issue with them though was when I got stationed overseas for nine months and where I was going my phone would be useless (I was going to a British Indian Ocean Territory-owned island and they had their own phone Mafia). When I returned to re-start my service they said I had to clear up nine months worth of unpaid bills! I had to dig up the receipt they gave me when I told them I had to leave for military reasons and they temporarily shut my service down until I returned. They promptly fixed the bill and told me I was eligible for a free phone with my re-activation.

I now have the Sprint 4G Evo, and so far I have had no problems...except calls get dropped in the same area and it has been this way for the last five years. There should be no cell phone "Dead Zones" any more, should there?

Kandra said...

I left spring in 2006 because their customer service was horrific. If you needed customer service to do their job they would hang up. It was like playing Russian Roulette. They shut off my phone because I had a one cent, ONE CENT, balance. I was a broke out of state college student. It would have been cheaper for them to call rather than shut it off. To top it all off... the number of dropped calls was insane. Oh and they attempted to charge me $400 when I left. They refunded me three months later after I filed a better business bureau complaint and went off in store and on the phone. #occupysprint

Violet Rose said...

Let me march alongside you with a banner that says "The Sprint is too damn high" - when I upgraded my phone the last time they told me my old plan no longer existed and the best one they could give me was $20 more a month plus a BB data add on. So I said fine then when I got the next bill, they had calculated wrong and had all these overages to the tune of $893 - took six weeks to fix it and in that time they cut the phone off for nonpayment. My contract is up at the end of November. I'm out.

#OccupySprint

Lady Ngo said...

In my 10+ years of being a cell phone user, the only company i haven't been with (aside from the boom boom pay as you go jumpies) is Sprint/Nextel. And now im glad about that lol. Right now we're with Verizon, actually been with them for at least 6-7 years now. Their service isn't bad but a lot of their phones are just garbage. I've had a problem with every single phone i've ever had with them. And they are expensive. But otherwise, they are good people lol. I also used to have verizon fios tv/internet until i moved...they were pretty good about all that too. 

Man's World said...

I jumped from AT&T to Sprint last year on a promotion and I regret the hell out it. Like a kid who ran away from home and stand outside - I wanna come back in.

Bougie Girl said...

Sprint was mean to me and I was actually paying my bill on time! lol. I went to Verizon 4 years ago and never looked back.

BlackButterfly said...

I am the person that has #NoLoyaltyForAnyCPP because they don't have any loyalty for me. 

In the last 13 years living between TX and CA, I have tried all of the main companies except for T-Mobile and they ALL have issues because if it is not dropped calls(Sprint, ATT), expensive calling and data plans(Verizon, ATT), erroneous charges(Sprint, ATT, Verizon), questionable customer service(Sprint, ATT, Verizon) then it will be a cheap phone that I payed way to much for and they can't fix it.

The CPP's are the same as banking industry and I think it is only going to get worse.  Eventually we all might have to take a stand and revolt but how many of us will be willing to go back to using pay phones, pagers or nothing at all???

Jamie Wesley said...

I'm cheap, so for years I used T-Mobile, which had the cheapest plans. Then iPhone and Androids hit the market. Sure I wanted a phone with all those bells and whistles, but I wasn't willing to pay the price.

Then, last year I started noticing the Virgin Mobile commercials. I could have an Android with unlimited data, email and text messages without breaking the bank ? OK.

I switched and have been happy ever since. Yes, it's prepaid, but I'm on the Sprint Network and if I'm ever unhappy I can leave without any penalty since there's no contract. And it's cheap.

Works for me.

ClayJones said...

We had Sprint for my business. 65 people on Sprint phones. Most of the the company was on the road one week last winter when the service just died. The accounting department called in and they said we hadn't paid our bill in three months. We showed that not only had they been paid, we had a credit. Oops, they had a glitch in their system. People out in airports and hotels with no service? And it took 2 hours to get it back on? No. And how do you cut off  service without a warning? A text? Something? We went to AT&T the next billing cycle. They are more expensive but they gave up BlackBerrys for free and no service drama. I'll #OccupySprint

Slimuel L. Jackson said...

I've always known Sprint to be the pits.lol. I started with Voicestream...which became T-Mobile, then after a couple years of shoddy azz service I switched to Verizon and have been with them ever since. I think it's going on something like 7 years now. 

If I still had a blackberry, I'd probably be part of #OccupyRIM. Pause. Only thing I miss about the berry is the keyboard. I got big hands so the touch screen struggle is real with me. 

tiffanyinhouston said...

AT&T has ALL my services on lock; cable, internet, home phone and cell phones. They didn't always have the best selection of phones, but they are stepping their game up now since they don't have the exlusive on the iPhone anymore.

I had Verizon for a while as well as T-Mobile, never any complaints with either. Sprint however, is the devil. And they drop calls like it's going out of style.

bashowell said...

I have Verizon FIOS for cable, internet, and home phone (couldn't deal w/ComcASSt any longer).  I have T-Mobile for cell and have for 8 years(ish).  Before that I had AT&T.  Love T-Mobile.  Their customer service is the best.

Foxy Brown said...

my first and only cell company was cingular (which is now, of course, at&t). i got my first cell in 2002 in college.  the customer service sucks but they know i ain't going anywhere. i get a great company discount with at&t.  between rollover minutes, my a-list, unliminted data, and the discount--i''m good.

Penny said...

I have only had one cell phone carrier-Verizon since I have had a cell phone-more than 10 years now.  They are expensive, but I have no problems with the service, no matter where I am in the US.  AT&T is known for having major problems with their cell service depending on where you are in the US.  AT&T has terrible cell service in the NYC metro area.  There are some areas here where AT&T does not work at all.

I have now have AT&T for my land line, and internet.  They are horrible.  The internet service is slow, and if I am one day late paying the bill, they are calling me like crazy for the $83.43.  The only reason I don't give them the boot is that my only other option for internet is Time Warner, which costs more.  Who said there is no monopoly on telecommunications?

ASmith said...

I had Sprint from 2003 - 2006.  Worst 3 yrs ever.  The best part was when they tried to move my "end of contract" date.  I PURPOSEFULLY was waiting until November of 2006 to leave so I could do so without the early termination fee.  When I called to "double check" the date of the end of my contract, they tried to tell me it was May of 2007.  I ended up having to find my first bill (I had Sprint as an individual, then moved to a "company" plan through my university so that reset everything) in November of 2004.  It was absolutely insane; I was so glad to get rid of them.

I have AT&T, now.  They do stuff to piss me off, too -- like sending me emails trying to "trick" me into going with an unlimited texting plan.  They no longer offer my $15 1500/month text plan (I'm grandfathered in) and they want that extra $5 out of me so bad.  They're not getting it.  Between Kik and iMessage, and my gchat app, I'm slick trying to figure out how I can do only 200 texts/month.  I also feel like I pay way too much for not a whole lot  (lowest minutes plan, and I'm still over $100 each month??), but whenever I start shopping around, I realize I'd better just have a seat.  The mobile to mobile is too good to let go.

All that being said, I'm going to do my best to hold out on upgrading my phone (the iPhone being a 4s and not a 5 is really going to help) so I can test next August how much they truly value me as a long time customer (crazy that 5 years is a long time)

JAMES MCCOY said...

Even though I own a few shares of Sprint( $2.85 a share and going up) I prefer and have used T-Mobile for two years.

BklynBajan said...

Verizon is expensive but in the midst of a hurricaine when everyone elses phones went down mine was working. Given the immediate rise in the usage of my minutes they allowed me to upgrade my plan TWICE and then put it back to normal when I returned to dry land up north next billing cycle. You'd think my friends would learn and upgrade their phones? Nope.

I cuss when I pay the bill but there is no amount that can cover no service when you need it. Kudo's for getting out of a bad plan. I think a lot more people left Bank of America then they are reporting and if more people would push back and take their business elsewhere these businesses will have no choice but to listen. ##Hands out water and morning coffee to the occupiers!

Alvin Milton said...

T-Mobile/Android via le office. I don't pay for it. Works for me so far.

I don't like having to charge the s#$t all the f^%&ing time tho.

EvolvingElle said...

Chele, I feel your pain!  I have Verizon, and while I have phenomenal service, these high prices sometimes make me want to switch up and go elsewhere.  I have had the same number...for 10 years now, since Sophomore year at FAMU.  I have to admit the 2 main things keeping me with Verizon are knowing I'll always have service and not changing my number.  I'm afraid if I change services (and thus my number) now that I'm in DC, I'll have to notify too many people of the switch.

Nadette said...

oh no, Chele, I know sprint better give you your money back. I DON'T play that autopay nonsense. I once made verizon credit me my money back that they auto debited, and then I manually paid them for the bill. I don't play that, no' ma'am. Go on and get S.N.O.B. on the phone with Sprint, tell them you'll be in  contact with your better business bureau and the Attorney General, I bet you'll get your money back.

And considering that , Blackberry will inevitably soon go the way of the dinosaurs, it's better to get with team NOT BLACKBERRY now. I went Android a few months ago, and even though I've had a hiccup or two with the device, it doesn't even compare to blackberry. To hell with BBM, I have apps that work!

Evansaw said...

Executive.offices@sprint.com

Tell them if they do not resolve your issue, you will be filling a consumer fraud complaint with your state Attorney General's office. This will usually do the trick.
These companies (cell, internet and cable) know there are  no regulations regarding how they must do business, and they seem to use every opportunity to get over on customers. 
(Annette E., Consumer Rights Associate, Citizens Utility Board, IL.) 

limon_b said...

I had Sprint for years.  Die hard fan, when I bought my condo I was getting Sprint local and long distance also.
First, my work phone issue - I went over the minutes and they cut my phone off mid conference call.  Second, after 3 weeks of no home phone and Sprint continually saying it was Qwest's fault, I said screw it all and dropped them.  Best decision yet.  Oh, plus I could not get phone service within my own home.
I switched to Verizon.  I am a happy camper.  I got my husband on and then added my mom to the family plan.
When I travel internationally, I call them up turn on the international thingy when I return I turn it off. 
Plain ol' happy camper.

TXnCA1982 said...

Ahh... Sprint... I, too, was a "premier" customer and they put the screws to me. I had 3 lines---one for the phone and the other for my wireless card. They failed to tell me that they ended the unlimited wireless internet, so Thanksgiving 2008, I was greeted with a more than $600 bill for that. Talk about LIVID!!! I don't lose my cool often, but those DAYSSS (yes, I said days because they would suddenly hangup on me....) of me attempting to get the error rectified were in vain. The 3rd line was for a close friend of mine in my church that chose to pay with a hot check. I had set up the necessary security protocol, but I guess  Sprint took it upon themselves to bypass my requests. She wasnt the primary account holder, but due to the fact that all they saw was $$, they did it anyways. I left them all too quick...after more than 6 years with them. I am currently with T-Mobile, which is ok. 

Disappointed Sprint Customer said...

Check out the Sprint - The worst company ever FB Page!!!

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