Twelve years I have been a Sprint customer. Every eighteen months like clockwork, I bought a new phone and signed up for another twenty-four month contract. From Dallas to Cali to 80% travel and back to Dallas, me and Sprint have been through thick and thin. But things have gotten real darn thin.
It started six months ago, when I changed to the BlackBerry flip phone. All of a sudden, my data plan was no longer available. In fact, I needed to add a special BlackBerry data plan to what I already had. Okay fine. So what if the BlackBerry apps sucked and caused me drama. I had that BBM and that made everything else worth it. Until everybody I knew moved to Android or iPhone. Oh well. That wasn't Sprint's fault so I carried on.
Then there was the glitch of adding the work email to my phone. It required a subscription to BlackBerry Enterprise Solutions and there were strict security protocols from my company automatically installed on my phone. It made me crazy. So I took it off but... the security measures would not go away and my personal email settings were all jumbled. Into the Sprint Store I went. Five times. No one could seem to fix it. Not even when they wiped my phone and lost all my apps and data... three times. These things sometimes happen, right? Strike One.
Then there was the Jamaica trip. I was assured that I could add on an International Voice and Data Plan for a month that would cover calls and data from Jamaica with a flat rate for voice and .02 cents per data whatever. Thus, I felt confident to take hour long conference calls from the beach and to tweet from oceanfront. Until the bill came - $378.00. I called Sprint and was told that I misunderstood how the plan worked but they would credit me $14.99. Strike Two.
Running around to book signings and needing to access websites for payment, I decided to get a USB Mobile Internet device from Sprint. It worked twice. Both times inside Sprint stores. For three months, I wandered about slapping the USB into the side of my laptop hoping against hope. Nope. Finally I told Sprint to take it back and cancel the service. Sure, they said they would do it but would have to charge me an early termination fee. Wait... for a service that never worked? And I'm a long time "Premier" customer? For real though? Yeah, they weren't joking. $200 and they wanted it now. Strike effin' three.
I recently gave Time Warner and DirecTV the boot as well. #NoCountryForOverPricedServices. I switched phone, internet and cable to AT&T Uverse. I've worked at AT&T three times in my life so even though they aren't perfect, I knew what I was getting and who to call if any drama pops off. When my Mom complained that her Senior Plan on Sprint had gone from $27.99 to $50 - that was it. I snapped. We were going all in with AT&T. When AT&T sent over the info that her phone number and mine were moving, Sprint politely deducted $275 from her account and from mine. Uh, she wasn't on a contract and we don't have AutoPay. It was a high tech gank. Sprint apologized and promised to reverse the charges. Uh-huh, let me hold my breath.
AT&T sent us an email today to say our phones are on the way, don't you know Sprint has already cut my service? This will be the first weekend in over 13 years with no cell phone. No mobile tweeting, no foursquare, no "I'm on my way" texting? Whatever shall I do? Oh, I know... start a movement and #OccupySprint. :-[
BougieLand, who do you have cell service with? Are you happy, unhappy? Why? Anyone want to march with me?